A virtual receptionist for service businesses
A virtual receptionist has one job: no customer hangs up to call a competitor. There are three ways to get one in Canada, at very different prices. Here is what each really does, and what Crescendo does.
Human virtual receptionist or answering service
An answering service puts a real person on the line, often 24/7. Better than voicemail. The limit: they do not know your trade, they take a name and number, and calling back is up to you.
An AI receptionist by text
On Growth, Crescendo’s AI receptionist answers by text the customers who could not reach you. It knows your services, prices and hours, answers questions and books the appointment on your calendar. Anything beyond its scope is sent to you right away.
It does not answer the phone by voice: it takes over in writing, seconds after the missed call. Many customers prefer to write, especially in the evening.
AI voice agents: my advice
AI voice agents have become credible. If you try one, test it yourself on ten real calls before it talks to customers, and always keep an easy way to reach a human.
The missed-call text, on both plans
Even without the AI receptionist, Essential sends a text on every missed call within a minute, in your name. The customer replies and the reply reaches you. It often recovers the most calls for the least money.
Essential $499/month, or Growth $1,999/month with managed ads and Google profile. Prices in CAD, plus GST/HST. See both plans